Application Support
Once a system is running the business, the question stops being what it can do and starts being who answers when it stops.
Uptime and error monitoring, security updates, and a monthly allowance of development time - with the engineers who built it still on it.
Support is a choice, not a dependency.
You own the code outright, which means you can take it elsewhere whenever you want. Support exists because it is usually cheaper and faster to keep the people who wrote it, not because leaving is difficult.
What you get is monitoring that catches problems before your team does, and standing development time so the system keeps up with the business rather than freezing at launch.
- ✓ The system is live and people depend on it daily
- ✓ You want errors caught before staff report them
- ✓ The business changes and the software needs to follow
- ✓ You want a named engineer rather than a ticket queue
Good fit if
- ? You have an in-house team maintaining it
- ? The system is stable, unchanging and low-risk if it is down for a day
Worth a conversation first if
What is included
Uptime and error monitoring
Alerting on exceptions and failed jobs, not just on the server responding.
Security updates
Dependencies tracked and patched, tested on staging before they reach production.
Monthly development allowance
Included time for changes as the business moves, rather than a quote for each one.
Named engineer
Someone who already knows the codebase and the integrations.
Backups and recovery
Tested by restoring them, with a documented recovery time you have actually seen.
Ready to get started?
Tell us about your project and we'll put together a plan - no obligation, no jargon.